Refund policy

Digital goods — delivered instantly

Each order produces a custom leads.csv file that is generated for you and sent by email shortly after payment. Because the product is a digital good delivered immediately and cannot be “returned,” all sales are final once the list has been delivered.

We replace bad leads

We stand behind the quality of our lists. If a lead we deliver is invalid — for example a duplicate within your order, a business that has permanently closed, or an entry with clearly incorrect core contact details — we will replace it free of charge.

To request a replacement, email us within 7 days of delivery with the affected rows and a short note on the issue. Verified invalid leads are replaced with fresh ones matching your original criteria.

When a refund may be issued

You may be entitled to a full or partial refund if:

• You were charged but, due to a technical error on our side, never received your list and we are unable to deliver it.
• A duplicate or accidental charge was made for the same order.
• We cannot fulfil your order for the category or location you requested, and no suitable replacement can be provided.

What is not refundable

• A list that was delivered as described, simply because the results did not convert into clients. We provide qualified leads, not guaranteed sales.
• Change of mind after the list has been generated and delivered.
• Incorrect category, location, or delivery email entered by you at checkout. Please double-check your details before paying.

How to request a refund

Email dachi@getghostleads.com with the email address used at checkout and the date of purchase. Approved refunds are returned to your original payment method via Dodo Payments, typically within 5–10 business days.